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Claims Support Specialist

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About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We’re looking for a Claims Support Specialist to join our Call Centre Department at QIC. This role involves assisting customers with claim inquiries, verifying documents, and ensuring accurate and timely claim handling in line with company policies and service standards.

Responsibilities

  • Review and verify claim submissions and required documents
  • Ensure authenticity of submitted information to prevent fraud
  • Handle customer inquiries through calls, chats, emails, and WhatsApp
  • Provide timely updates on claim status and resolve issues professionally
  • Coordinate with internal teams (legal, underwriting) and external partners
  • Collect and analyze claim data to prepare progress and performance reports
  • Maintain and update claim records in the system
  • Follow internal procedures and comply with regulatory requirements
  • Identify and suggest improvements in claims handling efficiency
  • Manage cases involving complex or disputed conditions

Requirements

  • 1–2 years of experience in customer support, call center operations, or claims handling
  • Prior exposure to the insurance industry is an advantage
  • Proficiency in Arabic and fluency in English (both used daily)
  • Strong communication and interpersonal skills
  • Experience working with CRM systems (such as Creatio, Zoho, Salesforce, etc.)
  • Reliable internet connection and ability to work in a digital environment
  • Attention to detail and diligence
  • Good organizational and multitasking abilities

We offer

  • Long-term service agreement contract with QIC
  • We are diverse – our digital nomads work remotely from 25 different countries
  • Payment in US dollars monthly to your bank account using SWIFT
  • Full-time remote, rotational work schedule with 2 days off during the week
  • Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
  • Performance review every year, with the possibility of a raise
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Apply to this position

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Benefits

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Remote health insurance

Quality healthcare, wherever you are in the world—with up to $1,500 in dental coverage included.

Language classes

Master communication. Learn English, Arabic—or any second language of your choice.

Mental health support

Wellbeing isn’t optional. Get access to services like Yasno—with 70% covered—and recharge with 3 extra Mental Health Days each year.

Tax consultations

We’ll guide you through the complexity of local and international tax rules.

Professional development

Your growth is our shared goal. We’ll support it with $600/year for additional courses, plus internal workshops.

QIC running club

Join our Strava club for weekly motivation, coaching, and marathon support.

USD, EUR, or AED salary payouts

Get paid in USD, EUR, or AED—whichever fits your setup best.

Extra paid leave

Enjoy generous vacation time, paid sick leave, and bonus days for years of service.
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Recognized for Workplace Excellence

These honors reflect our commitment to building an inclusive, empowering, and people-first culture across everything we do

Great Place to Work® Certified – Qatar

Certified as a Great Place to Work® in Qatar for 2024–2025, based on employee feedback and our focus on trust, collaboration, and belonging
Great Place to Work Certified badge for Qatar, valid from November 2024 to November 2025.

Future Workplace Awards – Employer of the Year

Shortlisted for Employer of the Year at the 2025 Future Workplace Awards — recognizing our commitment to an inclusive, empowering culture that helps talent thrive
Future Workplace Awards 2025 badge with 'Employer of the Year' and 'Shortlist' ribbon.

Technologies
we work with

We are open to working with new stacks and technologies that can help us build the best solutions on the market

Vue 3
Pinia
Nuxt 3
Storybook
Sentry
Golang
PostgreSQL
Kafka
gRPC
Camunda
Redis
Docker/
Kubernetes
Prometheus/
Grafana
Vue 3
Pinia
Sass
Vitest
Prettier
Strapi
Vite
Sentry
Nx
Typescript
Eslint
Prettier
Docker/
Kubernetes
Storybook
Prometheus/
Grafana
Redis