About the company
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.
Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.
Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.
About the position
As Head of Sales, you will be responsible for leading and scaling the commercial function across the organization. Your mission is to deliver sustainable revenue growth, strengthen the customer base, and modernize the sales function.
Responsibilities
- Full ownership of B2C retail sales performance across all commercial lines.
- Setting and delivering on monthly sales plans, KPIs, and conversion targets.
- Daily performance management of sales supervisors, agents, and telesales reps.
- Recruitment, onboarding, and training of front-line staff to improve upsell/cross-sell performance and service standards.
- Implementation of sales playbooks, incentive systems, and best practices to ensure consistent customer experience across all touchpoints.
- Close collaboration with Marketing on promotions, campaigns, and lead generation.
- Regular field visits to branch locations to ensure execution quality and frontline motivation.
- Reporting on pipeline, funnel status, team performance, and customer feedback.
Requirements
- 10+ years of progressive experience in sales or commercial leadership, ideally within insurance, banking, telecom, or retail sectors.
- Proven experience managing large-scale, multi-site sales operations.
- Deep understanding of the Qatari market and local business culture.
- Strong leadership presence, with the ability to inspire and influence across functions.
- Fluent English (required)
- Experience working in a transformation-driven environment is an advantage.
Ideal candidates will have:
- Qatari Arabic (nice-to-have)
- Experience working in cross-culture environment
- Understanding of global sales and service best practices.
