About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We are looking for a strong Middle Talent Partner to support our Call Center department across recruitment, HR operations, and employee lifecycle processes. The role combines full-cycle recruitment with HRBP tasks like onboarding, employee support, HR administration, and people-process coordination. The HR / TA balance may vary: some periods will require intensive hiring for several roles, while others will focus on targeted replacements. Ongoing HR support will remain a core part of the role.

Responsibilities

Managing full-cycle recruitment when needed: intake with hiring managers, sourcing, job postings, HR interviews, pipeline management, feedback, calibration, and offers
Hiring for agent-level, sales, customer support, team lead, and manager-level roles in a fast-paced environment
Partnering with Call Center leadership, managers, team leads, agents, and the Talent team
Understanding the business context, product, sales processes, team structure, and day-to-day operations
Supporting onboarding, probation period adaptation, employee lifecycle processes, and off-boarding
Handling HR admin support: days off, vacations, sick leave, documentation, attendance, employee data, and internal procedures
Supporting payroll-related coordination and maintain accurate HR records and workflows
Conducting 1:1s with key employees, gathering feedback, identifying pain points, and working on practical solutions together with the Talent team
Supporting improvements in HR policies, guidelines, administrative workflows, and operational processes
Monitoring team atmosphere, identify risks or conflicts, and help resolve them constructively
Contributing to a healthy, respectful, friendly, and productive working environment

Requirements

3+ years of combined experience in HR and recruitment, ideally with solid exposure to both areas
Hands-on recruitment experience, ideally for agent-level, sales, customer support, telesales, customer experience, call center, or similar roles
Experience hiring for team lead, supervisor, or manager-level positions
Strong understanding of HR operations and employee lifecycle: onboarding, adaptation, employee support, HR administration, offboarding, and termination-related processes
Experience with payroll-related coordination, attendance, leaves, employee data, documentation, and internal HR workflows
English level C1, with clear spoken English, good pronunciation, and business vocabulary
Experience with tools such as Slack or similar messengers, Jira or other task trackers, HR systems like HiBob, and ATS / CRM platforms
Strong communication and stakeholder management skills; ability to work with both business leaders and employees
Ability to align different sides, smooth out conflicts, and find practical solutions
Ownership, reliability, attention to detail, result orientation, and comfort working in a dynamic environment

Nice to have

Arabic language
Understanding of Egypt / MENA / Middle East business and cultural context
Experience supporting remote or distributed operational teams

‍

We offer

Long-term service agreement contract with QIC with 6 months probation period
We are diverse — our digital nomads work remotely from 25+ different countries
Payment in US dollars monthly to your bank account using SWIFT
Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
Performance reviews are conducted twice a year, with the possibility of a raise

Copy link to this opening