About the company
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.
Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.
Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.
About the position
We are looking for L2/L3 Support Engineer to handle both our internal operations and infrastructure automation. While most of the tasks are focused on automating the service desk and internal support processes, the remaining ones focus on automating infrastructure, improving deployment processes, and supporting reliable, scalable systems.
Responsibilities
- Maintain and improve observability (monitoring, logging, alerting)
- Solve requests from users
- Assist the team in finding and analyzing errors
- Provide automation support using scripts and alerts for routine actions
- Participate in the on-call rotation and Service Desk support rotation (e.g., incident triage, ticket handling)
- Assist with incident analysis and resolution in coordination with development teams
- Document infrastructure, incident procedures, and troubleshooting guides
- Design, implement, and maintain CI/CD pipelines
- Manage and automate infrastructure using tools like Terraform and Helm
- Operate and optimize Kubernetes clusters and cloud-based services
Requirements
- At least 3 years in L2-L3 technical support
- Confident SQL (joins, subqueries)
- Experience with REST API, XML/JSON
- Familiar with Jira-like service desks
- Confident knowledge of Linux and scripting (bash, Python, etc.)
- Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, etc.)
- Willingness to participate in support rotations and handle incident-related tasks
- Strong communication and problem-solving skills
Nice to have:
- Hands-on experience with Docker, Kubernetes and cloud platforms (GCP, AWS, or Azure)
- Ability to translate technical issues for non-technical stakeholders
- Familiarity with SRE principles and on-call best practices
