About the company
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.
Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.
Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.
About the position
We’re looking for a Telesales Specialist to join our Call Centre team at QIC.
This role focuses on engaging with potential and existing customers through phone and digital channels, promoting our products and services, identifying customer needs, and helping clients choose the best solutions. You’ll play a key part in driving sales performance while maintaining a high level of service quality and customer satisfaction.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and other assigned communication channels
- Contribute to sales performance by identifying cross-selling opportunities and assisting in lead conversion
- Provide accurate information about products, services, policies, and procedures
- Handle customer complaints, resolve issues within scope, and escalate unresolved cases to relevant teams
- Route requests outside the call centre’s responsibility to appropriate departments for follow-up
- Keep and update all interactions in the CRM or ticketing system accurately
- Meet performance metrics including response time, call quality, and customer satisfaction
- Maintain a high level of professionalism and service quality in all interactions
- Support company initiatives, campaigns, and service improvement activities
Requirements
- At least 1–2 years of experience in telesales, customer support, or call centre roles
- Customer-oriented mindset and positive, professional demeanor
- Strong communication and interpersonal skills
- Attention to detail and ability to multitask
- Team player with a collaborative attitude
- Time management and organizational skills
- Experience working with CRM systems (such as Creatio, Zoho, Salesforce, etc.)
- Proficiency in Arabic and English (both used daily)
- Stable internet connection and readiness to work in a digital environment
- Experience or interest in insurance services is an advantage
